Support

Ordering and Delivery Issues

How is my order dispatched?

Our posters and revision guides are dispatched in cardboard tubes or boxes via Royal Mail or FedEx. Some revision guide orders are also placed in jiffy bags.

How long will I have to wait for delivery?

All orders are dispatched within 7 working days unless an item is out of stock. In which case, you will be notified by email or phone.

Next working day delivery is available at checkout, if ordered before 1:00pm. These orders are sent via Royal Mail or FedEx on a priority service.

***Covid-19 is causing some additional delays in certain areas which is extending the delivery window. While we expect this to be a short-term issue, you can contact us if you have any specific deadlines or queries at enquiries@daydreameducation.co.uk

Tracking my order

Once your order has been dispatched, you will receive a shipping notification. If tracking is available on your order, the tracking details will be included in this email.

Can I order through my school and be invoiced for the items?

Yes, as long as your order has been authorised by your school. Most schools require a PO number to be used for all orders, so please include this in the specified field during checkout.

Can I pay with a credit or debit card?

Yes, purchases can be made by all major credit and debit cards, via Stripe. We also accept Apply Pay.

Are my payments handled securely?

Yes, Stripe’s secure servers handle all payments.

Which currencies are accepted?

We have configured Stripe to accept payments in Pounds Sterling and US Dollars.

What are the Postage and Packaging charges?

UK orders:

Order value up to £45.00 - £3.95

Order value £45.00 and over - £5.95

Non-mainland & Scottish Highlands:

Order value up to £45.00 - £3.95

Order value £45.00 and over - £7.95

Next working day delivery - £9.95**

**Orders must be received before 1pm Monday to Friday; orders received Friday will be delivered Monday.

Post codes beginning: AB, BT, DG, FK, GY, HS, IM, IV, JY, KA, KW, PA, PH, TD, TR, ZE.

*Next working day delivery not available. Please call for a quote.

The website automatically calculates Postage and Packaging charges.

International Orders:

All orders- £19.95***

***Some countries are excluded from this rate. To identify if your country qualifies for this service, please go through the ordering process, and select your country from the drop-down list. If your country does not qualify for this rate, you will be asked to contact us for a shipping rate.

Posters

Size

Most of our posters are A1 in size. The physical dimensions of A1 are 840 x 594mm. Some posters are also available in A0 and A2 sizes:

A0: 841 x 1188 mmA1: 840 x 594mm
A2: 420 x 594 mm

Price

Gloss paper posters - from £4.95 each (excluding V.A.T.)

Laminated posters - from £7.95 each (excluding V.A.T.).

Set discounts and promotional discounts are often available.

Material

All our posters are printed on 170-gsm Novatech gloss paper to provide a bright and vibrant finish. The paper is Forest Stewardship Council (FSC) certified to ensure it has been sourced from sustainable forests.

Our laminated posters provide a water-resistant, anti-tear finish that will stand the test of time. The 170-gsm gloss paper poster is reinforced with a strong 70-micron encapsulation on both sides.

Pocket Posters

Size

All our Pocket Posters are A5 size (120 x 180 mm).

Price

The Pocket Posters start at £3.49 each. However, bulk discounts are available that can reduce the price down to as little as £1.99.

Material

Cover – 250 gsm lamination

Inside – 130 gsm gloss paper

Digital Pocket Posters

All our Pocket Posters come with free digital versions, which include added features, such as assessment activities and progress tracking.

How to Redeem Your Free Digital Pocket Poster

Our free digital Pocket Posters are redeemable at apps.daydreameducation.com. During the registration process you will be asked to enter the redemption code which is printed on page 2 of your Pocket Poster book. The web addresses for each book are also printed on this page.

The app codes can only be redeemed once.

Sometimes, you will need to relaunch the app after registrations in order to access the full range of content.

Problems with Registration

If you are experiencing any problems with the registration process, please contact us at appsupport@daydreameducation.co.uk

Interactive Software

End of Support for Flash (Dec 2020)

Unfortunately, on December 31st 2020, Adobe will stopped supporting Adobe Flash Player. As a result, our software has become unsupported due to its reliance on Adobe Flash Player. We believe the software will continue to work beyond this point, but as it is no longer supported by Adobe we cannot recommend its use. It is not known if future operating system updates will automatically remove Flash Player but we recommend that you comply with update recommendations.

We have decided not to update the software technology, however; we do have digital counterparts in the form of our digital pocket poster books which are available for use on the the web, iPhone and iPad. You can view our digital Pocket Posters at apps.daydreameducation.com

How To Use This Website

Registering

New customers to the website will need to register before submitting a purchase order. However, a guest checkout is also available.

To register with the site, enter your email address (this will become your username) and choose a password. You will need to remember these details for when you use our site in the future.

Logging In

If you are a returning customer, you will need to log on to the site using the username and password supplied when you registered. All your address details should have been retained by the site, along with any previous orders.

Checkout

Once you are happy with your order, you can 'proceed to checkout'. You will need to complete your delivery and billing address details, agree to our terms and conditions and confirm your order is correct before proceeding.

Schools and registered business will be able to place purchase orders. However, if you are ordering as an individual, you will be required to pay for your order upfront.

Account/Finance-Related Queries

Please contact accounts@daydreameducation.co.uk for any account or finance-related queries.